Return & Cancellation Policy

Return & Cancellation Policy

At Dolce Sole, we strive to provide exceptional service and ensure customer satisfaction. Please review our return and cancellation policies below:

Order Cancellation:

• Non-Refundable Policy: Once an order is placed and confirmed, it cannot be canceled or refunded. We encourage customers to review their orders carefully before finalizing the purchase.

Exchanges:

• Eligibility: Exchanges are only available for customers within Amman.
• Process: To initiate an exchange, please contact our customer service within 24 hours of receiving your order. Our rider will facilitate the exchange at your specified location.
• Fee: A service fee of 2 JOD will be charged for the exchange process, payable upon the rider's arrival.

Exchange Terms:

• Items must be in their original condition, unused, unopened, with all original packaging and tags intact and pictures of the items.

Contact Us:

• For any questions or assistance regarding exchanges, please reach out to our customer service team at info@ladolcesole.com or call us at +962793325554.